Refund policy

If you are not happy with your purchase for any reason they may be returned for a full refund or exchange.

Please notify us within 14 days of receipt of your order and return any items within 28 days (address below).

We cannot take responsibility for items lost without a proof of delivery and the item is your responsibility until it reaches us.  The cost of returning the items is your responsibility.  We will not accept returns of any non-faulty items that have been used and packaging removed.  If you should have an item that is faulty please follow the above instructions and we will offer a replacement or refund in accordance with your legal rights.

 

TUM TUM Returns Department

James and James Fulfilment,
Liberty 196, Rhosili Road,
Northampton,

Please include your full name, address and contact number and the reason for the return.