UK Standard Delivery
£2.95
2-3 working days.
FREE if you spend over £25
UK Next Day Delivery
£6.50
Orders must be received by midday on Monday to Friday only. Orders received on Friday before midday will be delivered on Monday. We do not delivery on Saturday or Sunday.
If received after midday your order will be processed the next working day with delivery the following working day.
Parcels may require a signature upon receipt.
If an item is lost in transit, please contact us by email; hello @tumtumtots.com or telephone 01298 425005 quoting your order number and full address in order that we can investigate with the carrier.
European Delivery (Signed For)
£9.50
3-5 working days
Please note that deliveries can take a lot longer at the moment due to disruption being caused by Covid-19 and Brexit.
Please only continue to order if you are happy to allow extra time for your package to arrive.
Due to Brexit, we highly recommend that you consult your country’s tax and duties requirements before purchasing since the customer is responsible for any additional shipping charges, duties and taxes as a result of importing.
Customers are responsible for paying International Customs Charges, if applicable.
International Delivery (Signed For)
Calculated by weight
Up to 14 days
Delivery charges are calculated based upon the weight of the items ordered. Once you have completed your order you will be able to view the delivery cost at the checkout stage, prior to payment.
Saturday, Sunday & Bank Holidays
Please note that on Saturday, Sunday and Bank Holidays the office will be closed.
Returns
If you are not happy with your purchase for any reason they may be returned for a full refund or exchange.
Please notify us within 14 days of receipt of your order and return any items within 28 days (address below).
We cannot take responsibility for items lost without a proof of delivery and the item is your responsibility until it reaches us. The cost of returning the items is your responsibility. We will not accept returns of any non-faulty items that have been used and packaging removed. If you should have an item that is faulty please follow the above instructions and we will offer a replacement or refund in accordance with your legal rights.
Returns Department / Nest (UK) Ltd.
BKS Logistics Ltd
Units 1&2
Shires Road
Brackley
Northants
NN13 7EZ
Please include your full name, address and contact number and the reason for the return.
Find answers to all of our most frequently asked questions here!
What age are TUM TUM products suitable for?
Our weaning range starts at 6 months. Our independent self feeding ranges are suitable from 12 months up to around 5 years. Our trainee range is more suited to a more dexterous user from around the age of 3 or 4 and will last until around the age of 10. Each product is clearly marked on our website with the relevant age.
Where can I buy TUM TUM products?
Thank you much for asking and may we be the first to congratulate you on your taste! A full list of our UK stockists is here. International distributors can be found here.
Do you deliver internationally?
Yes of course. We deliver to all 4 corners of the globe. See our delivery information here.
Are TUM TUM products dishwasher safe?
Most of our products are dishwasher safe. Though items such as our lunch bags can't be put in the dishwasher and are best wiped clean. See individual product pages for the dishwasher safe symbol.
Which products can go in the microwave?
Our Snackpots, Lunch Set , Super Stable Cups and Peepo Pots can all go into the microwave if the lids are either left off or rested on top (to allow an air vent). Our melamine tableware can’t go into the microwave.
Are TUM TUM products safe?
Of course! We are parents ourselves and this is important stuff. All our products are tested to the relevant testing standards and are free from BPA and phthalates
Do you carry spares?
We sell spare straws for our Super Stable Cups and for our Tippy Up Cup. You can find spare straws here.
How do I clean my TUM TUM lunch bag?
Spot clean/hand wash with a damp cloth and a little mild soap. Flatten out and leave to air dry.
I’d like to stock TUM TUM products
How marvelous! If you'd like to become a stockist of TUM TUM products, then please get in touch via the contact page and we will be Back to you very shortly.
How fast can you deliver and how much does it cost?
Our delivery times and costs vary depending upon where you are. Take a look at our detailed delivery & returns page to find out more
Can I return a TUM TUM product to you?
Yes you can return products to us and we'll offer a full refund or exchange. Please ensure this is within 14 days of receipt of your order and items should be returned within 28 days. For full information, take a look at delivery & returns.
